Incident Management:
Incident Management is a process area of the IT service management. The main goal of the Incident Management process is to restore normal service operation as quickly as possible and to minimize the impact on business operations.
Problem Management
Problem Management is one of process area of IT Service Management responsible for life cycle management of all problems. The main objectives of Problem Management are to prevent problems and incidents arising from happening, to eliminate recurring incidents and to minimize the impact of incidents that can not be avoided.
Change Management
Change Management process guides that how we prepare, equip and support individuals to successfully adopt the change to foster organizational success and results.
Change Management provides a structured approach to support people in your organization to spend their own current states for their own future states.
